If you are unable to attend a class that you have booked, you can log onto your account and cancel your booking up to 8 hours in advance, with no penalty.
If you want to cancel your booking less than 8 hours in advance, you will not be permitted to do so through your account. Instead, you can let us know by dropping us a note via the chatbox on the bottom right hand page of this page.
A warning will be issued for the first late cancellation. For every subsequent booking cancelled after 8 hours, a $10 penalty fee will be imposed.
In an event of an emergency, we will waive the penalty fee if you provide a Medical Certificate or proof of other official matters.